Every article explains what a feature does, when to use it and how to proceed step by step.
Managing reservations
- View all the organization’s reservations The Reservation management page lists the orders of every event in the organization with filters by number, customer, event, date and total, the summary columns, the status badges and CSV or PDF export. Who can see it, how to read it step by step and what statuses and payment mean.
- The reservations report of an event From the event dashboard the Reservations report tab lists the orders with filters by number, total, channel, ticket type, status and payment, the columns with marketing consent, channel and entries, the Waiting list table and the four exports (full or Privacy). Complete guide with permissions and messages.
- Open a reservation’s detail page The Reservation detail shows, in the real order of the page, identifiers, payment summary with the service fee receipt and technical details, user data, history, access titles, scan log, generated tickets and archived tickets, with all the actions available for each section.
- Cancel a reservation Cancel reservation moves the order to the Cancelled status, cancels every access title and disables the QR codes; the holder receives the Cambio stato prenotazione e-mail. When to use it, what it does not do (no refund, no automatic notice to the waiting list), confirmations, blocks and the exact messages.
- Edit the holder of a reservation With Edit reservation holder you update the first name, last name and, if the customer gave marketing consent, the phone and e-mail of the order. When you need it, the procedure with the window and the exact messages, what changes on the tickets and the cases where editing is blocked.
- Add or cancel an access title in a reservation From the detail you can add to a Confirmed order one more access title of a type already present, always at €0.00 (complimentary), or cancel a single access title leaving the others valid, except the last one left. Procedure, window, confirmations, real constraints and messages.
- Deactivate, reactivate or regenerate tickets (QR) In the Generated Tickets section you can block a single lost or disputed QR code, reactivate it or regenerate the tickets of the whole order after a correction. When to use each action, the exact messages, what the staff sees at the scan and what the customer sees.
- Download a reservation’s tickets and service fee receipt From the reservation detail you download the ticket PDF, view a single QR code on screen and get the receipt for the service fees of the order. Where the commands are exactly, when they are available, what the documents contain and the possible messages.
- Create a manual reservation With Add reservation you record an order on behalf of a customer or a guest: choose the access titles on the Add reservation for event page, press Create reservation and complete the event checkout. What happens with Payment at the entrance (no QR code), where you end up at the end, permissions, messages and rules.