An organizer can make a ticket type visible only to a group of people (members, guests, customers of a partner) through an access code. The code is not a discount: it makes ticket types that are otherwise hidden appear in the list, at the price set by the organizer.
At a glance
- Where: the Limited-access tickets block in the ticket selection screen, on the website and in the app (same labels).
- Format of the code: only letters, numbers and underscore, at most 64 characters (for example OSPITI_2026).
- When the block appears: only if the event has ticket types that can be unlocked by the channel through which you opened the page.
- How long it lasts: the unlock is tied to the current cart, not to the browser.
Step by step (website and app)
- Start the booking from the event page.
- Find the block. Locate Limited-access tickets with the text Have an access code? Enter it to unlock reserved offers available to your channel. and press Enter access code.
- Enter the code. Type it in the Access code field (placeholder Enter the code) and press Unlock offers.
- Choose the unlocked ticket type. Confirmation: Reserved offers unlocked.; the new ticket types appear in the list: set the quantity and continue normally.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| The code is invalid or unavailable for this channel. | Wrong or expired code, or valid only for the channel you came from (for example a promoter’s link). | Check the code with whoever gave it to you and use their link. |
| Too many attempts. Wait a few minutes and try again. | 5 attempts every 15 minutes are allowed. | Wait before trying again. |
| This channel’s sales quota has been reached. | The tickets reserved for that code or channel have run out even if the event is not sold out. | Ask the organizer. |
| This access type is not available for the current channel. | You opened the booking from a link different from the one intended for the code. | Use the original link. |
| The code cannot be verified right now. Please try again later. | Temporary error. | Try again in a few minutes. |
Special cases
- You start again from another device: the unlock belongs to the cart, so you have to enter the code again.
- Promo code: it is a different thing. It is entered with Do you have a code? in the summary and reduces the total.
- Nightify cannot recover a code: it is stored only in encrypted form; ask the organizer for it.
Related articles
- Use a promo code or a voucher
- Limited visibility: access codes, sales channels and quotas
- Choose the ticket type and quantity