The report reaches the Nightify team, which takes charge of it and involves the organizer when needed. You can send it from the website without an account or from the app after signing in.
At a glance
- Where: website: Report event button in the organizer card of the event page; app: Report event in the event details.
- When: wrong information, event not held as described, tickets sold outside Nightify or suspicious ones, spam, dangerous, explicit or hateful content, copyright or trademark violations, or simply a question.
- Don’t use it for: problems with an order of yours (refund, ticket not received): use the Contacts page. For practical questions, Contact organizer is faster.
Step by step on the website
- Open the form. On the event page scroll down to the organizer card and tap Report event. What you see: a window with the name of the event as subtitle.
- Fill in your details. First name, Last name, Email and Phone with the international prefix: they are needed to get back to you.
- Choose the reason in the Report reason menu (table below).
- Describe the problem in the Message field: what you saw, where and when; if you have an order, quote the reservation code. The name, link and reason of the event are added to the message automatically.
- Send. Press Submit report. Confirmation: Report submitted successfully. Thank you for your feedback. (or Report submitted successfully. Our team will review it shortly.).
Step by step in the app
- In the event details, inside the Organized by section, tap Report event (if you are not signed in, you are asked to do so first).
- Choose the Reason and write in Message (Describe the issue); on iPhone the labels of these two fields appear in English (Reason, Message).
- Tap Submit. Confirmation: Report sent successfully.
Fields and options
| Reason (website) | Reason (app) | When to choose it |
|---|---|---|
| Ask a question or provide feedback about the event | Ask a question or provide feedback | Doubts or suggestions about the event. |
| The event did not happen or was not as described | Event did not happen or was not as described | Event skipped or different from what was promised. |
| Spam or misleading content | Spam or misleading content | Deceptive or advertising page. |
| Unauthorized ticket sales or invalid tickets | Unauthorized ticket sales | Tickets sold outside Nightify or suspicious ones. |
| Dangerous, sexually explicit, hateful, or violent content | Dangerous, explicit or hateful content | Content that is not allowed. |
| Copyright or trademark infringement | Copyright or trademark violation | Unauthorized use of images, names or trademarks. |
What happens next
- The report opens a conversation of the Event Report type: if you have an account you find it in Messages, otherwise you receive the replies at the e-mail address you gave; right after sending you receive an automatic confirmation e-mail.
- The Nightify team checks and, if necessary, involves the organizer; you do not receive an automatic reply beyond the sending confirmation.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Check the highlighted fields and try again. | A field is empty, too long (first and last name up to 120 characters, e-mail 255, phone 40) or the e-mail is not valid. | Correct the highlighted fields. |
| Invalid report reason. / Select a valid reason. | You did not choose an entry in the menu. | Select the reason. |
| Enter a valid international phone number (e.g. +393331234567). | Phone number without prefix or with symbols. | Retype the number with the prefix. |
| Unable to submit your report. Please try again shortly. | Temporary error. | Try again after a few minutes. |
| Select a reason / Enter a message (app) | Missing field. | Fill in the indicated field. |
Related articles
- Write to support or to an organizer
- When you are entitled to a refund