Verification confirms that the e-mail address is yours and activates the account. It normally concerns accounts created with e-mail and password: with Google, Facebook or Apple the address arrives already confirmed by the service. The check, however, is the same for everyone: if the service does not confirm the e-mail, the link is required in that case too.
At a glance
- When: right after Register now; without verification the login is refused.
- Where: in your mailbox, message with the subject Verify your email address.
- What you get: the account activated and the ability to sign in.
- Validity: the link is single-use and expires; a link already used, expired or incomplete opens the Verification not completed page.
Step by step
- Find the message. Open the mailbox of the address you used when signing up. What to look for: subject Verify your email address. Check spam, promotions and archive too.
- Open the link. Tap the Verify email address button. What you see: a Nightify page with the Email verified badge, the title Account activated, the text All set: your next sign-in will recognize your verified email address right away. and the Sign in now button.
- Sign in. Go to the sign-in page, tap Log in with E-mail, enter your e-mail and password and press Sign in now (in the app: Sign in). Result: Complete your profile or the page you started from appears.
Requesting a new link
- Try to sign in with e-mail and password. What you see: the notice You cannot log in because your email address has not been verified yet… with a button.
- Send it again. On the website press Send again; in the app tap Send verification email again. Confirmation: A new verification email has been sent. Please check your inbox. (app: A new verification email has been sent. Please check your inbox.).
- Open the link directly from the e-mail. If Your email address is already verified. appears you can sign in right away; if you press Send again too many times you get Too many failed attempts. Please try again later. and have to wait.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Invalid link / Verification not completed with The link may have expired or already been used. Sign in and request a new verification link if needed. | Link already used, too old or incomplete (copied only in part). | Request a new link and open it directly from the e-mail. |
| Your email address is already verified. | You requested a new link for an address that is already confirmed. | Sign in normally. |
| Too many failed attempts. Please try again later. | Too many resend requests in a short time. | Wait a few minutes and check your mailbox before requesting again. |
| There was an issue verifying the activation code. | Temporary service error. | Open the link again after a few minutes; if it persists, request a new link. |
| Unable to send the verification email. Please try again. (app) | No network or service temporarily unavailable. | Check your connection and try again. |
Special cases
- The e-mail never arrives. Check that you typed the address correctly when signing up (there is no way to correct it from the sign-in screen): if it was wrong, sign up again with the right address. Some company mailboxes block automatic e-mails: use a personal address.
- The link opens in a browser other than the one you want to sign in with. It does not matter: verification applies to the account, not to the browser. Sign in wherever you prefer.
- On both result pages (verification successful or not completed) you find the Still need help? block with the Contacts link to support.
Related articles
- Create a Nightify account
- Sign in to your account