Online payments made by fans (card, Apple Pay, Google Pay, PayPal) are collected by Nightify. What is due to you is paid out to the account entered in the tax settings and is handled by the Nightify team: the organizer console has no payment feature, no bank transfer request and no payout status, and no page states timings or frequency.
At a glance
- Where: the only detail you set yourself is the IBAN code in Organizer tax settings; you read the sales totals in the event dashboard and in the reports.
- Permissions: Manage tax data and Access tax data for the IBAN; View events and View event reservations for the totals.
- What is NOT in the console: a payouts page, transferred amounts, dates, transfer confirmations, advance requests. For that information write to support from the Contacts page.
Before you start
- A complete tax profile: IBAN code plus First name, Last name and a valid Tax code (Individual) or Company name and VAT number (Company). As long as it is missing, the console checklist shows Add your bank account.
- The IBAN is not checked for its format: read it back character by character before your first paid event.
What you read in the console
| Entry | Where | What it means for your revenue |
|---|---|---|
| Amount | The Summary table of the dashboard, Sales channels, reports | The ticket price of completed and paid sales: your share, net of any absorbed fees (which are not shown). |
| Pre-sale rights | The same tables | An amount that is entirely yours. |
| Commissions | The same tables | Fees paid by the fan to Nightify: they are not due to you. |
| Status and Payment | Reservations report, Reservation management | Only Confirmed and Paid orders are online revenue; Payment at the entrance shows as Unpaid because you collect it on site. |
| Refunded | The order status and Reservation history | The amount refunded to the fan is no longer revenue; Nightify fees stay excluded from the refund (Nightify fees excluded from the refund: …). |
| Daily C2, Monthly C2 | Event SIAE report (SIAE ticketing events only), a table with Type, Reference, Tickets, Download and the Download PDF button | Summaries of the revenue from the titles issued with the fiscal seal. |
In practice, step by step
- Before the event. Open Organizer tax settings and check the holder and the IBAN code; save with Save settings (Tax data saved.). Make sure the checklist no longer shows Add your bank account.
- While sales are running. Follow Sold, Awaiting payment, Processing and Unpaid / expired in the status strip of the dashboard: only Sold counts as revenue.
- After the event. Note down Amount and Pre-sale rights from the Summary table, download Export CSV from the Reservations report with Filter by payment = Paid (Yes) and keep the file for your accounts. Check the Refunded orders.
- For information about the payouts. Write to support from the Contacts page stating the organization, the event and the date: amounts, documents and timings are handled by the Nightify team and cannot be looked up in the console.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Add your bank account in the checklist | The tax profile is not complete (the IBAN or the holder details are missing, or the tax code is not valid). | Press Start here and complete the fields. |
| Your IBAN codes are missing. Add them to the organizer profile to use SIAE ticketing. | Publishing a SIAE event without an IBAN. | Fill in IBAN code. |
| Complete the organizer tax profile. Missing: …. | Publishing a SIAE event with missing details. | Press Complete profile and enter the listed details. |
| Document is currently unavailable for this date. / Event is not synced yet: unable to fetch the C1 document. | In the Event SIAE report the document is not available yet. | Try again later. |
Special cases
- Absorbed fees. The amount held back is not exposed in the console: your share on those titles is the price minus the Service fee shown in the title form, for every ticket sold.
- Payment at the entrance. It does not go through Nightify: no payout and no online fee; the reservation stays Unpaid in the console.
- Paid promotions. They are paid with their own transaction at the time of purchase and do not appear among the reservations; the console shows no offsetting against your revenue.
- Changing account. Update the IBAN code in Organizer tax settings and tell support if you already have events that have ended.
Rules and limits
- No console feature performs, requests or displays the payouts: they are handled by the Nightify team.
- No console page states the timing or the frequency of the payouts: ask support.
- Nightify fees are always excluded from refunds.
Related articles
- Fill in the organization’s tax details and IBAN
- Reading revenue, fees and pre-sale rights
- The service fee receipt of a reservation