Request the deletion of your account

You can request the permanent deletion of your Nightify account. The request is recorded and handled by support; from that moment login is disabled and your data is deleted according to the privacy policy.

At a glance

• Where: app: Profile → Support → red entry Delete Account; website: message to support from Contacts or from Messages.
• What happens: the account is blocked immediately (login refused) and deleted by support.
• Irreversible: reservations, tickets, vouchers, saved cards and history will no longer be accessible.

Before sending the request

• Download the PDF tickets and the fee receipts you need: after the block you will no longer be able to open your reservations.
• If you have already bought future events or have refunds in progress, write to support first to find out how to handle them.
• The message sent from the app has the form Account deletion request. Reason: …: you do not have to write anything else.

Step by step in the app

1. Open support. Tap Profile → Support (Do you need help? Contact us).
2. Start the request. At the bottom tap the red entry Delete Account (Permanently remove account). What you see: the warning Are you really sure you want to delete the account? The operation is irreversible. and, on iPhone, By pressing the continue button you will proceed with deleting the account.
3. Give the reason. In the Delete Account sheet (Android: Delete account), under Choose a reason, choose between I don't use the app enough, Privacy concerns, Too many notifications and Technical problems.
4. Send. Tap Submit. What you see: on iPhone Sending account deletion request... and then Your request has been sent. You will now be logged out.; on Android Sending request… and Request sent successfully. You will be logged out.. The app logs you out.

Step by step on the website

1. Open the contacts. Contacts page (Request support entry in the menu) or, if you already have a conversation, My account → Messages.
2. Write the request. State that you want to delete your account and the e-mail you are registered with; send with Send message (or Send reply in the conversation).
3. Handling. From the website the message arrives as a Generic Support conversation: support verifies your identity and proceeds manually. The automatic login block (label Account Deletion Request) is triggered only by the request sent from the app.

What happens next

• After the request from the app every sign-in attempt shows Your account deletion request is already in progress. Login is disabled.; at the same time the marketing consent is revoked and you do not receive support’s automatic reply.
• Reservations are not refunded as a result of the deletion.
• If you change your mind before completion, write to support right away from the Contacts page with the same e-mail.

Messages and errors

Related articles

• Write to support or to an organizer
• Download your tickets as PDF
• Sign out of your account (logout)