When a person cannot show the QR (flat phone, e-mail not found, order with payment at the door) you can check their reservation straight from the Nightify Business app, without opening the website. The search is read only: the entry is recorded only by scanning the QR.
At a glance
- Where: Nightify Business app → Events tab → tap the event → Participants section at the bottom of the dashboard.
- Permissions: View event reservations (Administrator, Entries only, Promoter limited to their own channel). With Limited view the section shows Your account does not have access to this resource.
- What you get: the list of the attendees with the essential data of the order and the ratio between the tickets that came in and the tickets of the order.
Step by step in the Nightify Business app
- Open the event from the Events tab and scroll down to Participants. What you see: the Search by first name, last name or email field, the Participants: N counter (hidden if your role does not see the metrics) and, on Android, the line Registrations: N • Accesses: N.
- Search. Type the first name, the last name or the e-mail. On iPhone confirm with the OK button of the search bar (or with the return key of the keyboard); on Android use the search key of the keyboard or the search icon of the field. Cancel empties the field and restores the complete list. Ask the customer for the e-mail used for the purchase: it is the most reliable piece of data.
- Read the row. Each attendee shows first name and last name, the e-mail and the amount of the order, then the pairs Order ID and Payment, Status and Registered, Check-ins (in the entered/titles format) and Access titles on iPhone; on Android the labels are Order, Payment, Status, Registered, Check-in and Accesses. On Android a value that is not available is shown with --; on iPhone with ***.
- Decide. If the Status is Confirmed and Check-ins still shows tickets that have not come in, the person is entitled to come in: have them open the ticket again from their own account (Reservations tab of the Nightify app, confirmation e-mail, PDF or wallet) and scan the QR to record the entry. If the Payment is at the door, take the money and let them in: for these orders there is no QR.
- Scroll to see more results. The list arrives from the server in blocks (10 attendees at a time): scrolling to the bottom loads the following ones.
Fields and options
| Field (iPhone / Android) | What it means | Rules |
|---|---|---|
| First name, last name and e-mail | Holder of the order. | It is the holder of the reservation, not the individual attendee of named access titles. |
| Amount | Total of the order. | Zero for free orders. |
| Order ID / Order | Code of the reservation. | The same one you find in Reservation number on the website. |
| Payment | Payment method of the order. | With payment at the door there are no QR codes. |
| Status | Status of the reservation. | Pending Payment, In Progress, Confirmed, Canceled, Refunded, Payment not completed. |
| Registered / Registered | Date and time of the reservation. | |
| Check-ins / Check-in | Tickets that came in out of the total of the order, for example 1/3. | It is updated with the valid scans. |
| Access titles / Accesses | Number of tickets of the order. |
What you cannot do from the app
- Record an entry without a QR: the entry is counted only with the scan; there is no manual check-in.
- Create, change or cancel reservations, reactivate QR codes or regenerate tickets: these actions are on the website, in the Reservation detail, and require Manage event reservations.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| No participants found. | No reservation matches the text you searched for. | Try with the e-mail or with part of the last name; the person may have bought with another account or as a guest with another e-mail. |
| Your account does not have access to this resource. | The role does not have View event reservations. | Ask an Administrator for the Entries only role. |
| Check-ins already complete (for example 2/2) | All the tickets of the order have already come in. | Do not let the person in again: a supervisor can check the date and the operator in the Scan log on the website. |
Special cases
- Order Pending Payment or Payment not completed: it is not valid; the person has to complete the purchase or make it again.
- Order Canceled or Refunded: the QR codes are disabled and would be rejected; do not let the person in.
- You are a Promoter: you only find the attendees of your channel; a customer who arrived from the generic link does not appear.
Rules and limits
- The search works on the first name, the last name and the e-mail of the holder; it does not search by order number.
- The results arrive in blocks of 10; scroll to load more of them.
- The section is read only on both platforms.
Related articles
- The event dashboard in the Business app
- Scan tickets at the entrance
- Open a reservation’s detail page