For each event the Nightify Business app offers a compact dashboard, useful on the night of the event to follow sales and entries from your phone. The numbers are the same as the dashboard of the website; some labels change between iPhone and Android and what you see depends on the permissions of your role.
At a glance
- Where: Nightify Business app → Events tab → tap the event. The title is Event dashboard #… on iPhone and Event dashboard · ID … on Android.
- Permissions: View event reservation metrics for the totals, the conversions and the summary (Administrator and Promoter); View event reservations for the Participants section (Administrator, Entries only, Promoter). Without the first permission the values are masked; without the second one the participants section shows an access denied message.
- What you get: five counters, three conversions, the financial summary and the list of the attendees with a search.
Step by step in the Nightify Business app
- Open the list. Tap the Events tab. What you see: one row per event with image, name, date and time and, below, city and address; at the top the search field Search... (iPhone) / Search… (Android). Pull down to refresh the list and scroll to the bottom to load more events.
- Open the event. Tap the row. What you see: the title with the ID of the event and, on iPhone, the summary line Registrations (N) - Check-ins (entered/total) followed by date, time and venue separated by dots.
- Read the main cards. On iPhone: Event registrations, Event check-ins, Access types issued; on Android: Registrations, Check-ins, Accesses. They are, respectively, the valid reservations, the tickets scanned with a valid outcome and the issued tickets.
- Read interactions, views and conversions. Event interactions / Interactions counts the purchase journeys that were started; Event views / Views the openings of the event page. The conversions are Interaction conversion (registrations over interactions), View conversion (registrations over views, worked out only when the views are at least equal to the registrations) and Check-in conversion on iPhone / Check-in conversion on Android (entries over registrations). These cards appear only when the value is available.
- Read the financial summary. On iPhone the Sales summary section shows Bookings qty, Access titles qty, Fees and Amount; on Android Sales summary shows Bookings qty, Access titles qty, Fees and Amount. The section appears only if your role can see the metrics.
- Look an attendee up in the Participants section further down (see the dedicated article).
Fields and options
| Metric (iPhone / Android) | What it means | Rules |
|---|---|---|
| Event registrations / Registrations | Valid reservations of the event. | For a Promoter it counts only their own channel. |
| Event check-ins / Check-ins | Tickets that came in (scans with a valid outcome). | It is updated at every scan confirmed by the server. |
| Access types issued / Accesses | Tickets issued from the valid reservations. | It is the denominator of the entered/total ratio. |
| Event interactions / Interactions | Purchase journeys that were started. | It matches the rows of the Conversion report on the website. |
| Event views / Views | Openings of the event page. | For a Promoter the value is always 0. |
| Masked value | The role does not have View event reservation metrics. | iPhone shows ***, Android --; the Participants: N counter is hidden. |
What happens next
- The data is loaded when the dashboard opens: the dashboard has no pull to refresh. To see updated numbers go back to the Events list and open the event again.
- For complete statistics (age ranges, sales channels, trend with forecast, SIAE report) use the website.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| No events available | The list of the selected organization is empty. | Check that you are working for the right organization with Change organization in the Profile tab. |
| No event data found. (iPhone) / Error fetching event data. (Android) | The response of the server does not contain the expected data. | Pull down to reload the list; if it persists restart the app. |
| Error retrieving events: with a code (iPhone) / Error fetching data. (Android) | A network or server problem while loading the list. | Check the connection and try again. |
| Error fetching event details: with a code (iPhone) | The dashboard has not been loaded. | Go back to the list and open the event again. |
| Event not found. / Invalid event. (the second one only on iPhone) | The event can no longer be reached by that organization or that role. | Refresh the list; if the event has been moved to another organization, change organization. |
| Your account does not have access to this resource. in the Participants section | The role does not have View event reservations (for example Limited view). | Ask for the Entries only role or higher. |
Special cases
- Entries only role: you see the Participants section but the counters and the conversions are masked and the financial summary does not appear.
- Promoter role: all the numbers cover only your channel and the views turn out to be 0.
- View conversion missing: it is worked out only when there are registrations and the views are at least equal to the registrations.
Rules and limits
- The dashboard of the app is read only: no action on reservations or tickets.
- The labels differ between iPhone and Android, the values do not.
Related articles
- Search for an attendee in the Business app
- The event dashboard
- Door staff: the Entries only role