Tickets are scanned exclusively with the Nightify Business app (App Store and Google Play): the website shows the entries report but does not scan. Before opening the camera you have to tell the app which organization you are working for, which event you are checking and which access titles are allowed at your door. Every scan is verified by the server: without a connection you cannot scan.
At a glance
- Where: Nightify Business app, Check-in tab on iPhone and QR Scan on Android.
- Permissions: to validate a QR the server requires Manage access and entries. Among the default roles it is held by Administrator, Entries only and Limited view. The Promoter does not have it: every scan of theirs is rejected with Access denied: your account does not have permission to manage entries.
- What you get: the scanner set on an event and on the allowed access titles; the Scan QR button becomes active only when both are selected.
Before you start
- Install Nightify Business and sign in with the same account that is a member of the organization (the invitation must already have been accepted).
- Make sure you have a stable mobile data or Wi-Fi connection: there is no offline mode and no local queue.
- Charge the phone: the camera and the screen staying on drain a lot of battery during a night.
Step by step in the Nightify Business app
- Choose the organization. At startup the organizations screen appears: on iPhone it is titled Organization with the Organizations section, on Android Organizations; on both the text at the bottom says Choose the organization you want to work with before continuing. Tap the organization of the event. On Android you can look for it with the Search organizations field; on iPhone you use the system search bar. If you have invitations that have not been accepted you find them here in the Pending invites section with the Accept and Decline buttons. To change organization later use Change organization in the Profile tab.
- Open the scanner. Tap the Check-in tab (iPhone) or QR Scan (Android). What you see: the heading Choose the event to validate tickets with the Select an event field, the heading Select the ticket type to scan with the Select access titles field and, at the bottom, the Scan QR button still disabled.
- Choose the event. Tap Select an event. What you see: the list titled Select Event on iPhone and Select event on Android. Each row shows name, date and time; the third row on iPhone is the event code and the venue separated by a dot, on Android it is ID followed by the code and the venue. Tap the event. Result: the app loads the access titles of the event.
- Choose the allowed access titles. Tap Select access titles: the Select access titles sheet opens with all the titles of the event already preselected. Deselect the ones that must not come in through your door (for example leave only the tables at the reserved entrance). Confirmation: the field sums up the choice with N access titles selected (on Android, with a single title, 1 access title selected).
- Start the camera. Tap Scan QR. On iPhone, if the button is disabled because the event or the titles are missing, tapping it opens the missing selector directly.
- Grant the camera permission. The first time you open it, accept the system request. If in the past you denied it permanently, the Camera permission required dialog appears with the text Camera permission is disabled. Open settings to enable it.: tap Open settings, turn the camera on for Nightify Business and go back to the app. If you refuse the request the message Camera access denied. appears (on iPhone it disappears by itself after a few seconds).
Fields and options
| Field | What it means | Rules |
|---|---|---|
| Select an event | The event the QR codes will be validated against. | Mandatory; a QR of another event is rejected by the server. |
| Select access titles | The titles allowed at the door. | All preselected when it opens; at least one is needed. A QR of a title that is not selected is rejected both by the app and by the server. |
| Scan QR | Opens the camera. | Active only with an event and at least one title selected and with the titles loaded. |
What happens next
- The settings apply to the phone that chose them: every operator sets up their own door and all the scans flow in real time into the Entries report of the website and into the Entries column of the Reservations report.
- If you change event, the titles are reloaded and all of them go back to being selected.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| No organizations available (iPhone) / No organizations available (Android) | The account is not a member of any organization or the invitation has not been accepted. Below it appears Check that you have the necessary permissions or try again later. on iPhone and Check that you have the necessary permissions or try again later. on Android. | Accept the invitation (by e-mail or in Pending invites) and tap Refresh list (iPhone) or Refresh (Android). Check that you used the same account that was invited. |
| Unable to load access titles for the selected event. | Network error or invalid response while the titles were being loaded. | Check the connection and select the event again. |
| No access titles available for this event. / No access titles found. | The event has no access titles to scan. | Check the ticketing of the event from the website. |
| Select at least one access title before scanning. | You deselected all the titles. | Go back into Select access titles and select at least one of them. |
| No event selected for validation. (iPhone) / Invalid QR code. (Android) | The scan started without a selected event. | Go back to step 3 and choose the event. |
| Access denied: your account does not have permission to manage entries. | Your role does not have Manage access and entries (typically the Promoter). | Ask an Administrator for the Entries only or Limited view role. |
Special cases
- Several doors: each operator selects only the titles of their own door. A ticket of a title that is not selected is rejected with The scanned access title is not selected. (check made by the app) or with Access denied: this QR code access type is not among the selected access titles. (check made by the server): send the person to the right door.
- Same night, several events: repeat the event selection when you change door; the selected titles do not carry over from one event to another.
- Occasional collaborator without access to the data: the Limited view role scans but does not see the attendees; Entries only also sees the attendee list of the event.
Rules and limits
- No offline mode and no manual entry of the code: without a network or without a readable QR the entry is not recorded.
- The selection of the titles is an operational filter of the door, it does not change the ticketing.
- Every scan records the date, the e-mail of the operator and the IP address of the phone.
Related articles
- Scan tickets at the entrance
- Door staff: the Entries only role
- View the entries report on the website
- Accept an invitation to an organization