The holder is the person the order is made out to: they appear in the reports, in the exports, in the detail and on the tickets. From the console you can correct this when the customer made a typing mistake or when you have to pass a reservation to another person. It is not the name change with a tax seal that a fan can carry out on their own on the personal tickets of events with a SIAE ticket office: it is a correction of the order data.
At a glance
- Where: Reservation detail → User data section → Edit reservation holder button.
- Permissions: Manage event reservations. Without the permission the button does not appear.
- What you get: the First name, Last name, Phone and Email fields of the order updated; the tickets already generated do not change until you regenerate them.
Before you start
- Check the Marketing consent badge in User data: if the customer did not give consent, phone and e-mail are masked as Hidden and cannot be edited; you will only be able to change first name and last name.
- Editing is not available for Refunded orders: the button is not shown.
Step by step
- Open the detail of the order and scroll to User data. What you see: the rows First name, Last name, Phone, Email, Marketing consent and, to the right of the title, the Edit reservation holder button.
- Open the window. Press Edit reservation holder. What you see: the Edit reservation holder window with the First name and Last name fields and, if the contact is visible, the Phone and Email fields; if the contact is masked, Hidden appears read-only in place of the fields.
- Correct the data. Type the correct values. The e-mail must be a valid address; there is no format check on the phone number.
- Save. Press Save changes (or Cancel to close without saving). Confirmation: the page reloads with the message Reservation updated successfully. and the new values in User data.
- Regenerate the tickets, if the name has to appear on the PDF. In Generated Tickets open the Actions menu of a ticket and press Regenerate ticket: the tickets of the whole order are recreated. Then send the customer the new PDF with View Ticket PDF or invite them to download it again from their own account.
Fields and options
| Field | What it means | Rules |
|---|---|---|
| First name | First name of the holder. | Always editable; leading and trailing spaces are removed. |
| Last name | Last name of the holder. | Always editable. |
| Phone | Contact number of the order. | Editable only if the customer gave marketing consent; no format validation. |
| Address the communications of the order are tied to. | Editable only with marketing consent; it must be a valid e-mail address, otherwise saving is refused. | |
| Marketing consent | Read-only badge in User data. | It cannot be changed from the console: the window contains no consent checkbox. |
What happens next
- The new holder appears in the Reservations report, in Reservation management, in the exports and in the detail.
- The PDFs already generated still carry the previous data until you use Regenerate ticket; after regeneration the old tickets end up in Archived ticket history.
- The change concerns the order data: it does not create a new account and does not move the reservation between Nightify accounts.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Reservation updated successfully. | Saving succeeded. | Regenerate the tickets if you need to. |
| Invalid request. | A field is not acceptable: the e-mail is not a valid address, or the request contained fields that are not allowed. | Correct the e-mail and save again. |
| The Edit reservation holder button is not there | The Manage event reservations permission is missing or the order is Refunded. | Ask an Administrator; on a refunded order editing is not possible. |
| Hidden in place of the Phone and Email fields | The customer did not give marketing consent. | You can only change first name and last name. For the contacts, ask the customer to update them from their own profile. |
Special cases
- You want to pass the order to another person. Update first name and last name (and the contacts, if editable), regenerate the tickets and hand over the new PDF. For events with a fiscal ticket office and resale enabled the customer can use the name change on their own from their account, which also updates the tax seal: prefer that when it is available.
- Access titles with attendee data. The window edits the holder of the order, not the names of the individual attendees entered in the Who's attending? step.
- Just a typo in the name. Correct it and regenerate: at the door the name on the ticket will match the ID document.
Rules and limits
- The only editable fields are First name, Last name, Email, Phone.
- The change does not alter the status, the amounts, the payment method or the access titles of the order.
- Refunded orders: editing blocked.
Related articles
- Open a reservation’s detail page
- Deactivate, reactivate or regenerate tickets (QR)
- Change the ticket holder (name change)
- Unlock a masked contact