Before accepting the submission for review, Nightify checks the event and stops the submission if something is missing. The problems appear at the top of the Publish step: not a single box, but one card per problem, each with the title There are issues with your event, the message and a button that opens the affected page and field directly. Solve the entries one at a time and repeat Publish event.
At a glance
- Where: step Publish, above the sections, right after you press Publish event or Publish changes.
- Permissions: Manage events to submit; to fix titles, capacity and map you also need Manage ticketing.
- The generic button: Fix; the other buttons are specific to the problem and are listed in the tables below.
- When it ends: when no card is left, the event goes under review and you return to the dashboard.
Step by step
- Start from the first card and press its button. Result: the right page opens with the field highlighted.
- Fix and save. In the Event page and Publish steps saving is automatic; in the Add tickets step press Save and continue; inside a title press Edit access type.
- Go back to the Publish step from the sidebar and press Publish event again. The cards refresh: the ones you solved disappear, any new problems show up.
Event page
| Message | Why it appears | Button and fix |
|---|---|---|
| To publish an event, you must add at least one image. Go back to the event details tab and upload an image. | The main image is missing. | Upload image: upload the Image in the Add event image section. |
| The event end date must not be in the past. You cannot publish an event with a past end date. | The end of the event has already passed (common after a duplication). | Update event date: fix the dates. |
| Enter a title and description in at least one language. | Title or summary missing. | Fill in the Event page step. |
| Select a location from the suggestions | The location was typed but not chosen from the list. | Select the location again from the suggestions. |
| A question is required for this section / An answer is required for this section | A frequently asked question has only the question or only the answer. These messages appear under the FAQ fields in the Event page step, not as cards. | Complete or remove the entry with Remove question. |
Ticketing and map
| Message | Why it appears | Button and fix |
|---|---|---|
| To publish the event you must create at least one access type. Go to the Ticketing tab and add a type. | No access title. | Create access type. |
| Select whether the event requires SIAE ticketing. | You have not answered the SIAE question. | Choose event type. |
| You indicated you will use a seat map for this event but no seat map has been selected. | Option with map chosen without a map. | Select seat map: create the map or go back to I do not need a seat map. A finite capacity, on its own, never requires a map. |
| Seat order codes must be 2 alphanumeric characters (A-Z, 0-9). Update: … | An element of the map has an invalid code. | Select seat map: choose the Seat order again in the editor. |
| Messages starting with Access type "…": | Quantity, capacity, sale dates, dependencies, visibility or SIAE requirements of the single title. | Edit access type: see the article Common validation errors for access titles. |
| Problems with capacity or with the ticketing settings | Inconsistent values in the ticket step. | Update capacity / Update ticketing. |
Organizer profile and SIAE requirements
| Message | Why it appears | Button and fix |
|---|---|---|
| You must verify the phone number associated with your organizer profile: click here to share your phone number and complete verification. | SIAE event published by an organizer without a verified phone. | Phone number verification: complete the OTP and go back to the event. |
| To use SIAE ticketing you must select or create an organization for this event. | SIAE event without an organization. | Select organization. |
| Your IBAN codes are missing. Add them to the organizer profile to use SIAE ticketing. | IBAN missing in the tax profile. | Complete your profile / Update profile: enter the IBAN in Organizer tax settings. |
| For SIAE events you must provide … in the organizer profile. / For SIAE events you must provide a valid tax code in the organizer profile. | Tax code or VAT number missing or invalid. | Complete your profile / Update profile. |
| The organizer profile currency is missing. Select a currency to use SIAE ticketing. | Currency not set. | Complete your profile. |
| Complete the organizer tax profile. Missing: … | Other holder data missing (listed in the message). | Complete your profile: enter the data listed. |
| To use SIAE ticketing the holder country must be Italy. Update the organizer profile data. | Holder with a country other than Italy. | Update profile. |
| To use SIAE ticketing the event location must be in Italy. Update the location details. | Venue abroad. | Update location. |
| To use SIAE ticketing you must have at least one paid rate. Add or update a rate with a price greater than zero. | Free titles only. | Manage rates. |
| You enabled SIAE ticketing but have not entered the venue's BA code yet. | BA code empty. | Add BA code. |
| This event has the same BA code and start time as "…" within the ±15 minutes window. / Two "siae" events cannot have the same BA code within the same ±15 minutes window. | Conflict with another SIAE event. | Edit BA code or change the start time. |
| For SIAE ticketing, the event duration cannot exceed 18 hours. / For SIAE ticketing, the event end time cannot be later than 12:00 on the day after the start date. | Dates outside the SIAE limits. | Fix the dates in the Event page step. |
| For SIAE ticketing events, ticket generation must be set to Extended. / For SIAE events you must enable QR code generation for the "…" rate. / SIAE events cannot have title, description or date overrides in any language. Remove the overrides before publishing. | Settings managed by the Nightify administration. | Write to support quoting the Event ID. |
What happens next
- The button on every card opens the page with the affected field already highlighted; after the fix you go back to the Publish step from the sidebar.
- When the last card disappears the submission goes through and the dashboard shows Event under review or Changes under review.
Special cases
- Richiedi info action. The check on compatibility between the Richiedi info (request info) action and bookable titles belongs to the administration: it does not block the organizer submission. If the administrator reports it to you, the message is The “Request info” action cannot be used with bookable access types unless an external ticketing link or “Request info via WhatsApp” is active. Activate one of these channels or select a different action.
- Event with external ticketing. The checks on the image and on the titles are not run.
- Cards that look like repeats. Every card repeats the same title There are issues with your event: read the message under the title to tell them apart.
Rules and limits
- You cannot submit for review while cards are still there; fixes on settings reserved to the administration require support.
- The SIAE checks apply only to events with SIAE ticketing active.
Related articles
- Common validation errors for access titles
- Submit the event for review
- Set up ticketing: SIAE, access titles, capacity and seat map
- Assign, create or remove an event’s seat map