Nothing goes live without the Nightify review, which checks that the page and the ticketing are complete and consistent. The submission starts from the Publish step, from the Draft in progress box at the top of the editing steps or from the status card in the event dashboard: the button is always Publish event for an event never approved before and Publish changes for an event that is already live.
At a glance
- Where: step Publish (button at the bottom of the page), step Add tickets (same button next to Save and continue), Draft in progress box and status card of the event dashboard.
- Permissions: Manage events.
- What you get: the Under review badge (new event) or Changes under review (event already live), a confirmation e-mail and a lock on the editing pages until the outcome.
- Time: Verification may take up to 12 hours. You will receive an email once the review is complete.
Before you start
- For an event that is already approved there must be changes compared with the live version, otherwise It is not possible to send the event for review because no changes have been made. appears.
- Events with SIAE ticketing require the organizer phone number verified with OTP; it is not required for other events.
- In the sidebar every step has a status icon (completed, current step, not started): it is not a guarantee of validity, the real checks happen on submission. In the Event page step the save indicator can show Saved (to be completed) when mandatory fields are missing.
Step by step
- Press Publish event (or Publish changes). What you see: the step is saved first, then checked.
- Fix the reported problems. If the review finds something, the There are issues with your event cards appear at the top of the step, one per problem, with a button (Fix, Upload image, Create access type, Edit access type, Select seat map and others) that opens the page and the field to sort out. Fix them and repeat the submission until no cards are left.
- Submission confirmed. Result: you are taken back to the event dashboard. The status card shows the title Event under review (for changes to a live event Changes under review) with the note Verification may take up to 12 hours. You will receive an email once the review is complete., the rows Event, Organization, Event status, Ticketing mode, Visibility, Publication, Last update, Updated by, Submission date, Submitted by and Submission ID, the versions table with the Version column and the Cancel verification and return to draft button.
- Wait for the outcome. During the review the editing pages are locked: opening a step shows the Event under review window with You can't make changes because the event is under review. It will be reviewed as soon as possible and you will receive an email. and the same cancellation button.
What is checked on submission
| Area | Checks |
|---|---|
| Event page | Main image present, title and description in at least one language, end date not passed, location chosen from the suggestions, frequently asked questions complete. |
| Ticketing | At least one access title; for every title quantity and capacity, map element, sale dates, dependencies and visibility; map assigned if you chose the option with a map; valid seat order codes. |
| Publish | At least one category; valid password for the visibility with password; recognized pixels. |
| SIAE | SIAE choice made, BA code valid and not in conflict, maximum duration 18 hours ending by 12:00 the next day, organization with a complete tax profile and holder in Italy, venue in Italy, verified phone, at least one paid fare, no “Ridotto” wording. |
What happens next
- The organization members allowed to receive notifications get the e-mails Event status change: with the name of the event and Event submitted for review; the Nightify administrators receive New event awaiting review: with the name of the event.
- In the Change history of the event the operation is recorded as
submit_pending. - Approved: the event (or the change) goes live with the visibility you chose and you receive the status change e-mail; in the dashboard the status becomes Approved.
- Rejected (new event) or Rejected changes (live event): you receive the e-mail Event rejected: with the name of the event and the reason; for changes to a live event the status card also shows Reason for rejection:. The version already live, if there is one, stays unchanged.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Resolve the highlighted errors before submitting the event for review. | The review found problems (cards at the top). | Fix every card and submit again. |
| It is not possible to send the event for review because no changes have been made. | No difference from the live version. | Change something or do not submit. |
| Unable to submit the event for review. Please try again later. | Technical error. | Reload and try again; then support with the Event ID. |
| Event snapshot unavailable. Please try again later. | The draft cannot be read. | Reload the page. |
| You can't make changes because the event is under review. It will be reviewed as soon as possible and you will receive an email. | You opened an editing page during the review. | Wait for the outcome or use Cancel verification and return to draft. |
| This event is already being edited by another user. | A colleague holds control of the editor. | Take control or go back to the dashboard. |
Special cases
- You have to fix something while it is under review. Use Cancel verification and return to draft, fix it and submit again: for a live event the fans keep seeing the approved version.
- You only want to publish the photos of a live event without the full validation: Publish images only.
- Event with external ticketing. The checks on the titles and on the image are not run.
Rules and limits
- One submission at a time: while a review is in progress you cannot send another one or edit the event.
- The e-mails go only to the active members allowed to receive the notifications of the organization, not to every member.
- The review has no queue with a priority visible to the organizer: the indication is up to 12 hours.
Related articles
- Fix the issues reported before publication
- Cancel the review and return to draft
- Rejected event: read the reason and resubmit
- Publish images only