Every ticket type, list, table or accreditation is an access title. The creation page gathers in five sections everything that defines how the title is sold and what is asked of the person buying it: here you find every field with its default value, so you know what happens if you leave it alone.
At a glance
- Where: Add tickets step → Create tickets & access titles section → Free or Paid card. From the seat map editor the same form opens in a window titled Access titles management with Add new rate.
- Permissions: Manage ticketing.
- What you get: a new title in the Tickets added to the event table, already with the Active status, infinite quantity, minimum and maximum 1 per reservation, low-stock notice enabled with threshold 10, Open visibility and Transferable form, until you change these values.
- Time: a few minutes per title; the Advanced settings, Visibility and Availability and notices sections are collapsed and open by themselves only if they contain an error.
Before you start
- Decide the structure of the titles (for example Early bird, Admission, Table for 6) and, for staged releases, which title depends on which.
- If the event uses a structured seat map, draw the elements first: the Map element field appears only when sectors, tables or areas exist to link to.
- With SIAE ticketing the quantity is mandatory, the price must be greater than zero for at least one rate and the maximum per reservation does not exceed 10.
Step by step
- Open the page. In the Add tickets step tap Free or Paid. What you see: the Create access type page; in the header, next to the title, there is the status selector with Active preselected (the other items are Sales ended, Sold out and Hidden). The hint reminds you that The status is applied when you save. With Free the fees box is not shown.
- Basic information: name and price. In Access type name write the name in the main language; the selector next to the label opens the other languages, each with its own field. In Price (€) enter the final price of the ticket (use 0.00 for free admissions). What you see: below the price the Buyer total: 0,00 € line updates as you type and View details opens the Cost to buyer box (Ticket price, Service fee, Total) and Your payout (Ticket revenue).
- Quantity and fees. In Available quantity (placeholder Enter quantity) write how many admissions you can sell, or leave Infinite quantity ticked: a new title is created as infinite and shows ∞. If the event has a structured map, choose in Map element the sector, the table or the area to link. Tick Absorb the fees: ticketing fees are deducted from your ticket earnings if you want the fan to pay only the price shown; without the tick the service fee is added to the total paid by the buyer (in the table of titles this choice appears as Fees added to the total: Yes or No).
- Sales period. If other titles already exist, When will the tickets be available? appears with Date and time or When sales close or sell out for…; if it is the first title the mode is date and time and the select is not shown. What you see: Sales start date and time is already filled in with the creation date and time of the event and Sales end date and time with the end of the event: change them if you want a different window. With When sales close or sell out for… the Select title field (placeholder Choose a title) appears instead of the start date.
- Advanced settings. Open the section and set Min quantity per booking and Max quantity per booking (both 1 by default), Waiting list (Yes or No; it starts on No, except for events with more than 5,000 seats), Pre-sale right (0.00 by default) and the Access type description, multilingual as well.
- Visibility. Leave Open (Visible to everyone on active sales channels.) or choose Limited (Visible according to the configured access rules.) to configure Access code, Sales channels and Sales quota.
- Availability and notices. The Low ticket availability notice switch is already on with Threshold (tickets remaining) equal to 10; the Preview shows the badge the fan will see. Turn it off or change the threshold if you need to.
- Purchase form. Choose Named (Separate details for every attendee.) or Transferable (One booking holder for the entire booking., the default value) and in Information requested from each attendee set each piece of data to Inactive, Optional or Required.
- Save. Press Create access type at the bottom of the page. Result: you go back to the Add tickets step and the title appears in the Tickets added to the event table. If a field is not valid you stay on the page with the message under the field and the section containing it opens by itself. There is no button to go back without saving: use the sidebar or the back button of the browser.
Fields and options
| Field | What it means | Rules and default value |
|---|---|---|
| Status (selector in the header) | Whether the title is on sale, closed, sold out or hidden. | Active; applied when you save. |
| Access type name | Name seen by the fan, for example “Standard Admission” or “VIP”. | Mandatory in the main language; no word “Ridotto” in SIAE events. |
| Price (€) | Price of the ticket without fees. | 0.00 by default; for SIAE at least one rate must be greater than zero. |
| Available quantity / Infinite quantity | Admissions that can be sold for this title. | Infinite by default; mandatory and greater than zero with SIAE; a single title cannot exceed the capacity of the event. |
| Map element | Sector, table or area of the map linked to the title. | It appears only with a structured map; with a single general admission area the link is automatic and the field is hidden. |
| Absorb the fees… | Who pays the Nightify service fee. | Without the tick the fee is added to the total of the fan; with the tick it is deducted from your revenue. Hidden for titles created from Free. |
| When will the tickets be available? | Opening at a fixed date or when another title closes or sells out. | Visible only if other titles exist. |
| Sales start date and time / Sales end date and time | Sales window of the title. | Prefilled with the creation of the event and the end of the event; the start cannot be after the start of the event, the end cannot exceed the end of the event nor be in the past. |
| Min quantity per booking / Max quantity per booking | Tickets of this title in a single order. | Both 1; the minimum at least 1; the maximum greater than or equal to the minimum; maximum 10 with SIAE. |
| Waiting list | Lets fans sign up when the title is sold out. | No; Yes automatically on new titles of events with more than 5,000 seats. |
| Pre-sale right | Fixed amount per ticket added to the price, which stays with you. | 0.00; it must be 0 or higher and lower than the price of the ticket. |
| Access type description | Short text about benefits, what is included and conditions. | Optional, multilingual; shown under the name on the event page and in the booking screen. |
What happens next
- The title is saved in the draft of the event. For an event never published it becomes visible with the first approval; for an event already online Publish changes is needed.
- The fan sees the title on the event page and in the booking screen in the order of the Order column, with the possible badges Sales start in N hours, Available when … closes or sells out, Sales ended, SOLD OUT and Waiting list.
- You can reopen the title at any time with View from the table: the editing page is called Edit access type.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Ensure the minimum quantity is a valid number and at least 1. | Min quantity per booking is empty, zero or not numeric. | Enter an integer from 1 up. |
| Error: the minimum quantity cannot be greater than the maximum quantity. / Maximum quantity must be greater than or equal to minimum quantity. | The maximum is lower than the minimum. | Raise the maximum or lower the minimum. |
| For SIAE events the maximum quantity per reservation cannot exceed 10. | SIAE event with a maximum greater than 10. | Set a maximum from 1 to 10. |
| Sales start date is required. / Sales end date is required. | One of the two dates is empty. | Fill in date and time. |
| Sales start date cannot be later than the sales end date. | The dates are inverted. | Correct the sales window. |
| You cannot start selling tickets after the event starts. / Sales cannot continue after the event ends. | The sales window falls outside the window of the event. | Move the dates of the title, or those of the event in the Event page step. |
| Select a valid access type. | In Select title you have not chosen anything or the title does not belong to this event. | Choose a title from the list. |
| For events with SIAE ticketing you must set an available quantity greater than zero. | SIAE title with infinite or zero quantity. | Remove Infinite quantity and enter the quantity. |
| Enter a valid pre-sale right (0 or higher). / The pre-sale right must be lower than the ticket price. | The pre-sale right is negative, not numeric or equal to/higher than the price. | Correct the amount. |
| You cannot modify this field because there are already sales. | SIAE event with reservations: name, price and sales dates are locked. | Create a new title and close the previous one with the Sales ended status. |
| Unable to save the access title. | Technical error while saving. | Reload the page and try again; if it persists, write to support. |
Special cases
- Event with more than 5,000 seats. The purchase form is forced to Named and cannot be changed (hint: For events with capacity of 5,000 seats or more, attendee details must be required.); the Waiting list of new titles starts on Yes.
- Title created from the map editor. The form opens in the Access titles management window; the element on which you pressed Add new rate is already linked.
- Event under review. The page does not open: You can't make changes because the event is under review. It will be reviewed as soon as possible and you will receive an email. appears. Wait for the outcome or cancel the review from the dashboard.
- SIAE events with reservations. Only for events with SIAE ticketing, and only on titles that already have reservations, name, price, opening option, start date, previous title and sales end date stay locked. In non-SIAE events all the fields stay editable.
Rules and limits
- A title cannot exceed, on its own, the commercial capacity of the event (or the SIAE capacity if the commercial one is missing); with unlimited capacity there is no limit.
- The pre-sale right is not a Nightify fee: it goes entirely into your revenue and does not enter the calculation base of the service fee.
- With SIAE ticketing you cannot use the word “Ridotto” in the name or the description, every title must have a quantity and at least one rate must be paid.
- Titles are not deleted from the console: to take one off sale use the Hidden, Sales ended or Sold out status.
Related articles
- Set up ticketing: SIAE, access titles, capacity and seat map
- Schedule sales: dates and dependencies between titles
- Limited visibility: access codes, sales channels and quotas
- Purchase form: named or transferable titles and attendee details
- Status of an access title: Active, Sales ended, Sold out, Hidden