OTP verification (a one-time code sent by SMS) certifies that the profile’s mobile number is reachable. It is not a sign-in method: it confirms that the number on your profile is yours, and until it is confirmed the reserved pages of your account send you back to the verification.
At a glance
- When it appears: right after Complete your profile and every time you open a reserved page (My account, reservations, checkout, organizer console) with a mobile number not yet verified. If the number is already verified the page does not appear.
- Where: website: Verify your phone number page (nightify.me/phoneverification); app: screen with the same name.
- What you need: the profile’s mobile phone switched on and with coverage; the code arrives by SMS.
- Time: the first code is sent automatically; a new send is possible after 30 seconds; the code has a limited validity and after too many attempts the number is blocked for a few minutes.
Step by step on the website
- Check the number. On the Verify your phone number page read the text Enter the numeric code you received via SMS at … and check that the number is right. If it is wrong tap Entered the wrong number? Update it here, correct the mobile number in your profile and go back to the verification.
- Receive the code. When the page opens the code is sent automatically: We automatically sent an OTP code to your number. appears. If it was not sent, press Send OTP code.
- Enter the code. Type the 6 digits from the SMS into the six boxes, one digit per box.
- Confirm. As soon as you enter the sixth digit the code is submitted automatically and the Verify code indicator appears (the button with the same name is only needed if your browser has JavaScript disabled). Confirmation: Phone number verified successfully. Result: you return to the page you started from (for example the checkout) or to My account.
- If the code does not arrive. Wait for the countdown You can request a new code in N seconds.; when You can request a new OTP code now. appears press Send OTP code again. The latest code received is always the valid one.
Step by step in the app
- In the Verify your phone number screen the code is sent immediately (We automatically sent an OTP code to your number.).
- Enter the 6 digits in the boxes (Enter the numeric code you received via SMS at …) and tap Send verification code.
- For a new send wait for You can request a new code in N seconds. and tap Resend verification code when You can request a new OTP code now. appears.
- Confirmation: Phone number verified successfully.; the app continues on its own.
- Wrong number: tap Entered the wrong number? Update it here to open the profile editing; no number: We don't have a phone number on file. Update your profile to add one.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| The code you entered is invalid or expired. | Wrong digits or old code. | Check the latest SMS again; if needed request a new code. |
| OTP verification failed: the code has expired. Request a new OTP. | You waited too long. | Press the resend button. |
| OTP verification failed: too many attempts were made. Please wait a few minutes before trying again. / Too many attempts. Try again later. (app) | Too many wrong codes or too many requests. | Wait a few minutes before requesting another code. |
| Please wait N seconds before requesting a new OTP code. | Resend requested before the end of the countdown. | Wait for the end of the countdown. |
| An OTP verification is already in progress for this number… | A valid code has already been sent. | Use that code or wait for it to expire. |
| OTP verification failed: the verification request could not be found or has expired. Request a new code. | The verification session expired or was started from another device. | Press the resend button and use the new code. |
| OTP verification failed: we were unable to deliver the code. Check the phone number or try again later. | The SMS was not sent (number unreachable or service temporarily unavailable). | Check prefix and number; try again after a few minutes. |
| This phone number has already been verified. | The number was already confirmed. | No action: carry on. |
| Update your profile and add a phone number to receive the OTP code. | The profile has no mobile number; in this case the Back to profile button also appears. | Enter it in Edit Profile and try again. |
| Please enter a valid 6-digit code. (app) | Incomplete code. | Enter all six digits. |
| This phone number is already associated with another account. (app) | The same number is verified on another profile. | Use that profile or write to support. |
| We couldn't verify your phone number. Please try again. (app) | Temporary error. | Try again with an active connection. |
Special cases
- The SMS does not arrive. Check that the number is a mobile number (not a landline), with the correct prefix, and that the phone has coverage; with a foreign number check that it receives international SMS.
- You closed the page during checkout. Open the event again and repeat the reservation: if the number has been verified you will not be asked again.
- You do not want to verify the number. Until the mobile number is confirmed you cannot use the reserved pages of your account, complete purchases or work in the organizer console.
Related articles
- Complete your profile
- How to buy a ticket
- Submit the event for review