The Canceled status means that the reservation’s tickets are no longer valid and the seats are available again. It should not be confused with Payment not completed, the status of an order whose payment time has expired: in that case nothing has been charged.
The cases, one by one
| Status | What happened | What you see |
|---|---|---|
| Payment not completed | The 15 minutes to pay have expired. | No e-mail; no charge; Check ticket availability button. |
| Canceled by the organizer | The organizer cancelled the reservation from their console. | Cambio stato prenotazione: event name (reservation status change) e-mail; QR codes disabled; any agreed refund carried out by Nightify. |
| Canceled because the event was cancelled | Nightify cancelled the event and the related reservations. | Event cancelled: event name e-mail with the reason. |
| Refunded | All the reservation’s tickets have been refunded. | Refund completed in the history. |
Step by step
- Open the Reservation detail and read the status and, on the website, the Reservation history.
- Book again, if you wish. Press Check ticket availability at the bottom of the page: the event’s booking page opens and, if there are still seats, place a new order. If the ticket type is sold out you can join the waiting list, if enabled.
- If the amount shows as charged and the history does not show Refund completed, write to support from the Contacts page with the reservation code and the payment date.
What happens next
- With the Canceled status the QR codes and passes are disabled: on scanning, Access denied: this ticket has been disabled. appears.
- Cancelled reservations stay in the list; those for future events sit in the Reservations section until the event is over.
- A cancellation does not affect the per-account ticket limit: you can buy again up to the maximum allowed.
Special cases
- The organizer cannot cancel a reservation with a refund in progress: in that case wait for the outcome of the refund.
- Security checks: the General Terms provide that transactions that fail the checks may be cancelled with a refund of the amount paid; the refund is still carried out by Nightify staff and appears in the history.
Related articles
- Pending reservation or time expired: how to complete it
- What happens if an event is cancelled
- How the waiting list works