The name change replaces the current ticket with a new one issued to the person you indicate: the old fiscal seal is cancelled, a new one is issued and the ticket, PDF and passes are regenerated on their own. It is the correct way to hand a ticket over to a friend without going through resale. There are no additional costs.
At a glance
- Where: website: Manage tickets → Change ticket holder; app: Change ticket holder section (Android) / Change ticket holder (iPhone, same label).
- When: events with fiscal ticketing and resale enabled (same requirement as resale), Confirmed reservation, event not cancelled and not yet started, ticket with a seal, not used, not listed for resale or sold, with no refunds or other changes in progress, with a single linked holder.
- Required details: First name, Last name and Email of the new holder; phone, date and place of birth optional.
Step by step on the website
- Open the Reservation detail and the Manage tickets section.
- Open the form. On the ticket expand Change ticket holder. What you see: Enter the new ticket holder’s details. The previous ticket will be replaced and the new documents regenerated.
- Fill in the details. First name, Last name and Email required; Phone (optional), Date of birth (optional) (yesterday at the latest) and Place of birth (optional).
- Confirm. Press Confirm name change and accept Confirm the ticket-holder name change? The current ticket will no longer be valid.
- Wait for the outcome. Confirmation: Ticket-holder name changed. The ticket documents have been updated.; the new name appears in Accreditation details and the history records Ticket-holder name changed.
Step by step in the app
- In the reservation detail open the Change ticket holder section (same label on iPhone: Change ticket holder) and tap Change ticket holder (on iPhone again Change ticket holder) on the ticket.
- In the Change ticket holder sheet (iPhone: Change ticket holder), with the note Enter the new ticket holder’s details. Required fields are marked with *., fill in First name *, Last name *, Email * and, if you wish, Mobile phone (optional), Date of birth YYYY-MM-DD (optional) and Birth place (optional).
- Tap Confirm change. Confirmation: Ticket holder changed.
Fields and limits
| Field | Required | Rules |
|---|---|---|
| First name, Last name | Yes | Up to 45 characters each. |
| Yes | Valid address, up to 128 characters. | |
| Phone | No | Up to 20 characters. |
| Date of birth | No | YYYY-MM-DD format, past date. |
| Place of birth | No | Up to 255 characters. |
What happens next
- The old QR, PDF and passes are no longer valid: the documents are regenerated on their own; download the PDF again and add the passes again, then forward them to the new holder.
- The reservation stays in your account; the new holder does not need a Nightify account.
- The history records the stages: Ticket-holder name change requested, Ticket-holder name change is being finalized, Ticket-holder name changed.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| The section does not appear | One of the conditions is missing (event without resale, event started, ticket listed for resale or used, refund in progress). | If needed, write to the organizer with Contact organizer. |
| A ticket-holder name change is not available for this ticket. | The ticket is not eligible at the time of submission. | Reload the page and check the status. |
| Enter first name, last name and email. / Enter a valid email address. / Enter a valid past date as YYYY-MM-DD. / One or more holder fields exceed the allowed length. (app) | Missing or invalid details. | Correct the indicated field. |
| The request was sent, but its outcome must be verified. Do not retry and contact support. | The ticketing system did not confirm; the history shows Ticket-holder name change requires review. | Do not redo the change: write to support with the reservation code. |
| Unable to change the ticket holder. Please try again. | Temporary error; the history may show Ticket-holder name change failed. | Try again later. |
Rules and limits
- The change is possible only before the event starts; afterwards the section disappears.
- With a change still being processed or to be reviewed you cannot request another one on the same ticket.
Related articles
- List a ticket you can’t use for resale
- Download your tickets as PDF
- Reservation history