Official resale puts your ticket back on sale through the fiscal ticketing system connected to Nightify: no private chats and no risk of fake tickets for the buyer. While it is on sale the ticket cannot be used to get in; as long as nobody buys it you can withdraw it and use it again.
At a glance
- Where: website: Manage tickets section of the Reservation detail; app: Ticket resale section.
- When it is available: events with fiscal ticketing and resale enabled by Nightify (normally events with at least 5,000 seats), Confirmed reservation, ticket with a fiscal seal, not yet used at the entrance, with no refunds or name changes in progress.
- Price and conditions: they are managed by the fiscal ticketing system; Nightify does not set a resale price.
- Immediate effect: the ticket’s QR is rejected at the entrance as long as the resale is active.
Step by step on the website
- Open the Reservation detail and scroll to Manage tickets (For each eligible ticket you can manage resale or request a ticket-holder name change.).
- Find the ticket. Each row (Ticket #… or the ticket name, with sector, row and seat) shows the Resale available badge and a note reminding you that the ticket will be made available according to the event’s rules.
- List it for resale. Press List for resale and confirm Do you want to list this ticket for resale? in the browser window.
- Check the status. Confirmation: Ticket listed for resale.; the badge becomes Listed and Ticket listed for resale appears in the Reservation history.
Step by step in the app
- Open the reservation from the Reservations tab and scroll to Ticket resale (Put eligible tickets back on sale or remove them before they are bought by someone else.).
- On the Ticket N row (with the Seal … indication and the last digits of the fiscal seal) in the Eligible status, tap Put on sale.
- Confirm in the Put this ticket on sale? alert with Put on sale. Confirmation: Ticket is now on sale; the status changes to On sale.
What happens next
- The ticket is offered through the ticketing system to whoever books the same seat or ticket. As long as nobody buys it you can cancel the resale.
- When it is bought the badge on the website becomes Sold and the history records Ticket sold; in the app the row disappears from the section. A sold ticket can no longer be refunded or used.
- If Resale requires review appears (Resales to review (N) badge and Administrative review required note), the ticketing system did not confirm the operation: support checks it; do not repeat it and do not count on the ticket until it is resolved.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| The section does not appear | The event does not have resale enabled or the reservation is not Confirmed. | Ask the organizer with Contact organizer or use the name change, if available. |
| A ticket that has already been used cannot be listed for resale. | The QR has already been scanned. | No action possible. |
| Unable to update ticket resale. Please try again. | Temporary error or ticket not eligible. | Reload and repeat; if it persists contact support. |
Rules and limits
- You can only act on the tickets of your own reservations; a second submission on the same ticket does not create a second resale.
- A ticket with an active resale or already sold cannot be refunded.
- Nightify does not record an amount for the resale: the financial outcome follows the rules of the event’s ticketing system.
Related articles
- Cancel the resale of a ticket
- Change the ticket holder (name change)
- Reservation history