The Reservation history section of the detail (Timeline of payments, refunds, resale and ticket-holder name changes linked to this reservation.) is the record of what happened to the order. It is the right place to find out whether a refund has been completed or a resale has gone through.
At a glance
- Where: website only, in the Reservation detail (My account → View reservations), for any reservation status.
- What it shows: each entry with date and time, coloured by outcome, plus the summary badges next to the title.
- Read only: no operation is started from here.
Step by step
- Open the Reservation detail and scroll to Reservation history.
- Read the entries from the top: if there is nothing yet, There is no activity in the history yet. appears.
The entries you may find
| Entry | Meaning |
|---|---|
| Reservation created, Payment completed | Creation of the order and confirmation of the payment. For old orders the note The previous history does not contain the exact payment time; the displayed date is an estimate based on the available data. may appear. |
| Refund completed with Amount: … | Refund carried out by Nightify. Nightify fees excluded from the refund: …, Reservation items: … (the tickets involved) and The refund is verified, but the provider history cannot attribute it to individual tickets. may appear. |
| Ticket listed for resale, Ticket resale cancelled, Ticket sold, Ticket bought on resale, Resale requires review | The stages of a ticket’s resale. |
| Ticket-holder name change requested, Ticket-holder name change is being finalized, Ticket-holder name changed, Ticket-holder name change failed, Ticket-holder name change requires review | The stages of a change of holder; for privacy they do not show the new holder’s name. |
| Administrative review required | An operation must be checked manually by support: do not repeat it and wait. |
What it does not show
- Refund attempts in progress, failed or cancelled: you only see the refund once it has been completed.
- Changes made by the organizer to the holder’s details.
Rules and limits
- Cancellations of a reservation are ordered by the organizer or by Nightify; refunds are carried out only by Nightify staff, at the organizer’s request.
- If you see an entry you don’t recognise, write to support from the Contacts page with the reservation code.
Related articles
- How and when refunds are issued
- List a ticket you can’t use for resale
- Change the ticket holder (name change)