A reservation not paid within the 15 minutes does not lock the tickets forever: when it expires they become available again for the other users and the reservation moves to Payment not completed. As long as the time has not expired, you can pick up exactly where you left off.
The statuses you may see
| Status | What it means | What to do |
|---|---|---|
| In Progress | Reservation just created (before the choice of the payment method) or, after payment, tickets still being issued. | Continue with the steps; after payment wait a few minutes and reload. |
| Pending Payment | Online payment method chosen and time not expired. | Press Complete payment. |
| Confirmed | All good: the tickets are valid. | No action. |
| Payment not completed | The time expired without payment. | Press Check ticket availability and repeat the booking. |
| Canceled | The reservation was cancelled by the organizer or by Nightify. | Read the e-mail you received; see the article on cancelled reservations. |
Step by step
- Open your reservations. Website: My account → View reservations; app: Reservations tab (My reservations). The reservation is in the main list until the event is over.
- Open the details. What you see: the banner Registration not confirmed for event name - date at the top and, in the bar at the bottom of the page, the button to use.
- Resume. If the attendees’ details are missing, press Complete attendees; otherwise Complete payment. In the app the buttons have the same labels.
- If the time has expired press Check ticket availability: the booking page of the event opens and, if there are still seats, make a new reservation.
What happens when the 15 minutes expire
- The reservation moves to Payment not completed, the seats locked on the ticketing system are released and the tickets become available again.
- Nothing is charged; any pre-authorizations are cancelled by the bank.
- The reservation remains in the list as history.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| The amount has been charged but the status is not Confirmed | The In Progress status after payment indicates that the tickets are still being issued. | Wait a few minutes; if it stays like that, write to support with the reservation code. Do not repeat the payment. |
| The Complete payment button does not appear | The time has expired. | Use Check ticket availability. |
| The time available for purchase has expired | You were on the payment page when the time ran out. | Press OK: you go back to the details of the expired reservation. |
Special cases
- Payment at the entrance: the reservation is immediately Confirmed with the Payment status Unpaid; there is nothing to complete.
- The Check ticket availability button appears for all the reservations that are not confirmed and not awaiting payment (also Refunded and Canceled).
Related articles
- Complete the payment
- Enter the attendees’ details (Who’s attending?)
- Cancelled reservation: why, and how to check availability