The Payment page is the last step. It shows the Payment summary with the total, the remaining time and the methods active for the event. Payment is handled by Stripe over an encrypted connection: Nightify does not store full card numbers.
At a glance
- Possible methods: Credit card, prepaid card, or debit card, Apple Pay, Google Pay, PayPal and, if the organizer provides for it, Payment at the entrance. There are no other methods.
- Who decides the methods: the organizer, event by event; Apple Pay, Google Pay and PayPal appear only if your browser or phone supports them.
- Time: the countdown Tempo residuo: MM:SS Min. (time left: MM:SS min.) at the top of the summary, on a 15-minute window from the creation of the reservation.
- Confirmation: Proceed with purchase button; in the app Complete payment or Proceed with purchase.
Step by step on the website
- Check the summary. In Payment summary check the tickets, Pre-sale rights, Service fees and total; the countdown changes colour when the time is about to run out.
- Choose the method. Tap the method you want. If you don’t select one, Please select a payment method. appears.
- With a card. The icons indicate the accepted networks: Maestro, American Express, Visa and Mastercard. If you have stored cards, the Saved cards section lists them (network •••• last four digits, Expires MM/YY) with the first one already selected; for a different card choose Use another card and fill in Card number, Expiry date Front of card in MM/YY format and Security code 3 digits on back of card. Tick Save payment details on Nightify for future purchases if you want to reuse it.
- With Apple Pay, Google Pay or PayPal. Tap the button of the service that appears on the page and confirm in its window. If you select the method without pressing its button, To complete payment, click the selected payment method button. appears.
- Confirm. Press Proceed with purchase. If the bank requires it, complete the 3D Secure verification in the banking app or with the code sent by SMS.
- Wait for the outcome. Result: you are taken to the Reservation detail with the Confirmed status. If the payment provider reports the payment as processing, the page waits up to 90 seconds showing Pagamento ricevuto e in verifica… (payment received and being verified).
Step by step in the app
- On the Payment screen choose between Pay by card, Pay with ApplePay (iPhone), Pay with Google Pay (Android), Pay with PayPal and Pay at the entrance, if active.
- With a card use one of the Saved cards (Expires MM/YY) or Use another card and fill in Card number, MM/YY and CVC; tick Save payment details on Nightify for future purchases if you want.
- Tap the confirmation button (Complete payment or Proceed with purchase). If the bank asks for verification, the Make payment screen (iPhone) or Make payment (Android) opens: complete it there.
- Confirmation: on Android Payment completed. and Reservation confirmed successfully.; on iPhone the reservation details open with the celebration animation.
The time available
- When it expires, the The time available for purchase has expired window appears with We are sorry, the time available to complete your order has ended. (app: … to complete your reservation has ended.): the methods are disabled and OK takes you to the details of the reservation, now in the Payment not completed status.
- From there Check ticket availability reopens the booking page of the event to start again.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| Payment failed. Please try again. (website) / Payment failed (iPhone) / Payment failed: … (Android) | The bank refused the operation or the verification was not completed; on the website the reason given by Stripe may appear. | No charge: try again or use another method. |
| 3D Secure authentication failed (iPhone) / Payment cancelled. (Android) | You closed or did not complete the bank verification or the window of the service. | Repeat and confirm in the banking app. |
| Invalid card data. (Android; on the website the error appears under the field) | Wrong number, expiry date or code. | Check the details. |
| Invalid payment method. / The selected payment method is not active. / Select a valid payment method. | The method is not available for the event. | Choose another one. |
| Error creating the payment: … (website) / Payment confirmation failed (iPhone) / Unable to confirm the payment, please contact our support. (Android) | Technical error in the confirmation. | Do not repeat the payment several times: check the status in View reservations and, if the amount has been charged, write to support with the reservation code. |
| Prices or fees have changed. Reload the cart and review the new total before continuing. | The total changed during the checkout. | Reload and check the new total. |
| Apple Pay not available, add a card to Wallet (iPhone) | No card set up in Wallet. | Set up a card or use Pay by card. |
Special cases
- You want to go back to the choice of tickets: tap the Choose the ticket type step in the steps bar; Going back to ticket selection will cancel your current booking and you will need to start over. appears.
- Incomplete attendees: the website takes you back to Who's attending? before payment.
- Payment at the entrance: the reservation is confirmed immediately without any charge; the Payment status stays Unpaid and no tickets with QR are issued: you pay on site.
- Free order: the payment page does not appear and the reservation is confirmed immediately.
Related articles
- Which payment methods are accepted
- Save a card for future purchases
- Payment problems
- Pending reservation or time expired: how to complete it