If you do not remember your password, or want to change it, you set a new password through a link sent to your e-mail. The procedure applies only to accounts with e-mail and password: with Google, Facebook or Apple the password is the service’s own and is changed there.
At a glance
- Where: website: Log in with E-mail → Forgot your password? Recover it now!; app: Sign in with Email screen → same link.
- What you need: access to the account’s e-mail mailbox.
- What you get: a new password chosen by you; the old one stops working.
Step by step on the website
- Open the recovery. From the sign-in page tap Log in with E-mail, then Forgot your password? Recover it now!. What you see: the Password Recovery page with the text Enter your email to receive a password reset link.
- Request the link. Type the address in the Email field (placeholder Enter your email). If the anti-bot check appears, which is active only when the platform enables it, complete it. Press Send. Confirmation: Password recovery link sent. Check your email.
- Open the message. In your mailbox you find the message with the subject Reset your password: tap the Reset password button. What you see: the Reset your Password page with the subtitle Enter the new password you want to use to access Nightify.
- Choose the new password. Fill in New Password and Confirm New Password with the same value and press Reset Password. Confirmation: Password reset successfully.
- Sign in. Go back to the sign-in page and use the new password.
Step by step in the app
- In the Sign in with Email screen tap Forgot password? Recover now!.
- In Recover Password enter your e-mail and tap Recover Password. Confirmation: the Password Recovery alert with Recovery email sent successfully.
- Open the link from the e-mail on your phone: the new password is set on the Reset your Password web page. Then go back to the app and sign in.
Messages and errors
| Message | Why it appears | What to do |
|---|---|---|
| The passwords do not match. | The two fields are different. | Type the same password in both. |
| Verification code invalid or expired. / Invalid or incomplete action code. | Link already used, expired or copied badly. | Repeat the request and use the latest link received, opening it directly from the e-mail. |
| Turnstile verification failed. Please try again. / The verification has expired. Please try again. / Turnstile verification expired. Please try again. / Please complete the Turnstile verification to continue. | The anti-bot check was not completed in time. | Repeat the check and press Send right away. |
| JavaScript is disabled: unable to complete anti-bot verification. | The browser blocks scripts. | Enable JavaScript or use another browser. |
| Error during communication with the server. | Temporary problem. | Try again in a few minutes. |
| Enter an email address. / An error occurred while recovering the password. (app) | Empty field or network error. | Fill in the e-mail and try again with an active connection. |
Special cases
- The e-mail does not arrive. For security reasons the website does not say whether an address is registered: check your spam folder and make sure you are using the address you signed up with. If you signed up with a social account, there is no password to recover.
- You want to change your password while you are already signed in. Use the same procedure: request the link and set the new password; you do not need to sign out.
- You suspect unauthorized access. Reset your password, then sign out of all devices with Log out / Logout and write to support.
Related articles
- Sign in to your account
- Verify your e-mail address