Your Nightify account is free, is the same on the website and in the app, and you need it to buy tickets, find them again with your entry QR code, join the waiting list, use vouchers and codes, resell a ticket or change its holder, and write to support and organizers. With the same account, if you organize events, you also create your organization.
At a glance
- Where: on the website from the Log in to Nightify! page (account icon at the top right, or nightify.me/login); in the app from the Profile tab.
- Methods: Log in with E-mail (you create an e-mail and password), Log in with Google, Log in with Facebook, Log in with Apple.
- What you get: a profile that all your reservations stay linked to, even if you change phone or browser.
- Time: 2 minutes; with e-mail you also need to open the verification link you receive in your mailbox.
Before you start
- Choose an e-mail address you really check: that is where you will receive the verification link, order confirmations and event notices.
- If you have already signed in in the past with Google, Facebook or Apple, do not create a second account with your e-mail: your reservations would end up on two separate profiles. Always use the same button.
- If you are using the in-app browser of Instagram or Facebook, open the website in Safari or Chrome first (see Special cases).
Step by step on the website
- Open the sign-in page. Tap the account icon at the top right or go to nightify.me/login. What you see: the Log in to Nightify! page with four buttons: Log in with E-mail, Log in with Google, Log in with Facebook, Log in with Apple.
- Sign up with Google, Facebook or Apple. Tap the service’s button: the service’s window opens, choose the account and confirm. Result: the Nightify account is created immediately with the address provided by the service. The verified e-mail check is the same for every method: if the service reports it as already verified (the normal case) you go straight to step 6, otherwise you too are asked to open the verification link.
- Sign up with e-mail: open the form. Tap Log in with E-mail. What you see: the Have an account? Sign in page with the Email and Password fields. Scroll below the word otherwise and press Register now: the Don't have an account? Sign up page opens.
- Fill in e-mail and password. Enter your Email and a new Password (do not reuse your mailbox password). Press Register now. What you see: the account is created, the verification e-mail is sent automatically and the page immediately shows the notice You cannot log in because your email address has not been verified yet… with the Send again button. This is not an error: it means you have to open the link you received before you can sign in.
- Verify the address. Open your mailbox, look for the message with the subject Verify your email address and tap the Verify email address button. What you see: a Nightify page with the Email verified badge, the title Account activated, the text Your account has been activated successfully. You can now log in. and the Sign in now button that takes you back to the login. Until you open the link, every sign-in attempt is refused.
- Sign in for the first time. Go back to the sign-in page, tap Log in with E-mail, enter your e-mail and password and press Sign in now (with social accounts just press the service’s button again). What you see: the Complete your profile screen.
- Complete your profile. Fill in the required fields (usually First name, Last name, Mobile phone with international prefix, Date of birth, Birth place, Gender, Favorite city), tick the Privacy Policy and press Save changes. Result: you are taken to the page you started from (for example the event you wanted to buy) or to My account.
Step by step in the app
- Open the sign-in screen. Tap the Profile tab (it shows Please log in). Tapping Reservations or Messages without an account opens the same screen.
- Choose the method. Sign in with Google, Sign in with Facebook and Sign in with Apple (also available on Android) create the account immediately. For e-mail, tap Don't have an account? Sign up now.
- Fill in the registration. In the Create your account screen enter your Email and Password and tap Sign up now. Open the link you received by e-mail, then go back to the app.
- Sign in and complete your profile. Tap Sign in with Email, enter your credentials and tap Sign in. In the Complete Profile screen fill in First name, Last name, Mobile phone (with Select prefix), Date of birth, Birth place, Gender, Favorite city, tick the Privacy Policy and tap Complete Profile.
- Allow notifications. When your phone asks, accept notifications: they are used for order confirmations, replies to your messages and waiting list offers.
Fields and options
| Field | What it means | What to enter |
|---|
| Email | It is the identity of the account: it cannot be changed from the profile. | A valid, active address. If This email address is already in use. Use another address or sign in. appears, you already have an account with that e-mail. |
| Password | Used only for e-mail sign-in; with social accounts there is none. | A password you do not use elsewhere. If The password is too weak. Choose a stronger password. appears, make it longer and add numbers. |
| Log in with Google / Facebook / Apple | Uses the service’s identity: no Nightify password. | Choose the account in the service’s window; with Apple you can hide your e-mail (Nightify will receive a forwarding address). |
| Privacy Policy | Consent to data processing in order to use the service. | Required. |
| Marketing Policy | Consent to promotional communications by e-mail. | Optional; you can change it whenever you want from Edit Profile. |
What happens next
- The profile is created at the first successful sign-in. On the website My account appears in the menu; in the app the Reservations, Messages and Profile tabs become active.
- If you started from an event page, after signing up you automatically return to that page and can continue your purchase.
- From this moment every reservation, voucher and conversation stays linked to the account.
Messages and errors
| Message | Why it appears | What to do |
|---|
| This email address is already in use. Use another address or sign in. | An account with that e-mail already exists (created with e-mail or with a social account). | Sign in with that method; if you do not remember the password use Forgot your password? Recover it now! |
| The email address is not valid. Please check and try again. | Typo in the address. | Check the @ and the domain. |
| The password is too weak. Choose a stronger password. | The password does not meet the minimum required by the authentication service (6 characters). | Choose a longer password, with letters and numbers. |
| You cannot log in because your email address has not been verified yet… | You tried to sign in before opening the verification link. | Open the link or press Send again (website) / Send verification email again (app). |
| Social login unavailable in the Instagram webview | The in-app browser of Instagram or Facebook blocks the services’ windows. | Tap the three dots at the top right and choose Open in browser, then try again. |
| Your account deletion request is already in progress. Login is disabled. | Account deletion was requested for this e-mail. | Write to support from the Contacts page if you want to cancel it. |
| Too many failed attempts. Please try again later. | Too many wrong sign-in attempts in a short time. | Wait a few minutes. |
Special cases
- You mistyped your e-mail when signing up. The verification link will never arrive: sign up again with the correct address.
- You want to use a single account with several methods. One address corresponds to one account only: if you signed up with one method, always use that one. Trying a different method with the same e-mail, the service may refuse the sign-in reporting that the address is already in use.
- Purchases without an account. Some events allow guest checkout: the tickets arrive only by e-mail and do not appear in View reservations. If you sign up later with the same e-mail, support can link them to your account.
Rules and limits
- One e-mail address corresponds to one account only.
- The sign-in e-mail cannot be changed from the profile: to change it, write to support.
- The language of the website and app follows the language of your browser or phone (Italian, English, Spanish, French, German).
Related articles
- Sign in to your account
- Verify your e-mail address
- Complete your profile
- Verify your phone number with the OTP code